Terms of Service
EcowisePH
Last Updated: March 2026
Welcome to EcowisePH. By accessing our store and purchasing our products, you agree to comply with the following Terms of Service. Please read these terms carefully before making a purchase.
1. General Terms
By using the services of EcowisePH, you confirm that:
• You are at least 18 years old or have permission from a parent or legal guardian.
• You agree to comply with these Terms of Service.
• All information provided during checkout is accurate and complete.
EcowisePH reserves the right to update, change, or replace any part of these Terms of Service at any time without prior notice.
2. Products and Descriptions
EcowisePH strives to ensure that all product descriptions, images, and information are accurate. However:
• Product appearance, packaging, or labeling may vary slightly.
• Product images are for illustration purposes only.
• EcowisePH reserves the right to modify product formulations, packaging, or pricing without prior notice.
All products are intended for household cleaning use only and must be used according to the instructions provided.
3. Orders and Payments
By placing an order with EcowisePH, you agree that:
• All orders are subject to availability and confirmation.
• EcowisePH reserves the right to cancel or refuse orders due to pricing errors, suspected fraud, or stock limitations.
• Prices displayed are final unless changed during promotional campaigns or platform discounts.
Payments are processed through the supported payment methods of the marketplace or platform used.
4. Shipping and Delivery
Delivery times may vary depending on:
• Courier services
• Customer location
• Weather conditions or unforeseen circumstances
EcowisePH is not responsible for courier delays, but we will assist customers in resolving shipping concerns whenever possible.
5. Returns and Refunds
Return and refund requests are handled according to the EcowisePH Return & Refund Policy.
Customers must report issues within 7 days of receiving the order and provide clear proof such as photos or videos.
For orders placed through Shopee or Lazada, the platform's return and refund policies may also apply.
6. Product Use and Safety
Customers agree to use EcowisePH products only for their intended purpose.
EcowisePH will not be responsible for damages or issues resulting from:
• Improper use of the product
• Incorrect dilution or preparation
• Improper storage conditions
• Use outside the intended cleaning purpose
Cleaning products should always be kept away from children and pets.
7. Limitation of Liability
EcowisePH shall not be liable for:
• Indirect or incidental damages
• Losses caused by misuse of products
• Delays caused by third-party logistics providers
Our liability, if any, is limited to the purchase price of the product.
8. Intellectual Property
All materials including:
• Brand name
• Product images
• Logos
• Product descriptions
• Marketing materials
are the intellectual property of EcowisePH and may not be reproduced or used without permission.
9. Contact Us
For any questions regarding these Terms of Service, customers may contact us through:
Email: support@ecowise.com.ph
We aim to respond to inquiries within 24–48 hours.
